Shipping Policies
Processing Times
Because our products are created just for you soon after you complete your purchase, please allow 2-5 business days for your item to ship.
Rush Orders
Shipping upgrades are available at the checkout, if you experience any difficulties, please reach out!
We cannot "guarantee” that your order will arrive by the deadline needed if the time frame is steep- but we will bump your order to the front of our processing. Please reach out before purchasing and let us know:
-The date your order is needed by
-Your Shipping Province/State and Postal/Zip Code
*Please Note: Front-of-the-line shipping may not available during our busy seasons, such as Holiday-Time.
Orders outside of Canada may take additional time to pass through customs, so please understand that we are not responsible for the speed at which your order travels once it leaves our hands.
Transit Times
Orders within Canada are shipped via Chit Chats and have an estimated delivery time of 2-8 business days depending on your location. This does not include the time is takes for us to process your order (2-5 business days), and does not include weekends or holidays. The shipping times listed are “close” but not guaranteed- as a number of factors can slow down an order once it leaves our hands (such as weather, the holiday season, etc). For this reason, we are not responsible for the time in which a package travels once it has been accepted by Chit Chats.
Orders outside of Canada vary vastly, depending on your location. Occasionally packages can be substantially delayed if they are held in customs. Because we cannot control the speed at which processing occurs through your country’s customs officials, please understand that we are not responsible for shipping delays once the order leaves our hands. Though delays are not common, they do happen occasionally.
Shipping Delays
If your order has not arrived by the estimated delivery time, please feel free to let us know via email. A number of factors can influence mail speeds (weather, holidays, etc), so we may ask that you wait an additional 7 days- just in case your order is caught up at a sort facility. If after 7 days your order has not arrived, we will do everything we can to contact the postal service to locate your order. If the package cannot be located, we will work with you to either reship the package, or refund the order.
If your address was not entered correctly at the time of purchase, your package may be marked as “Undeliverable” and will usually be shipped back to us. Once we receive your return order, we will request an edited address to re-ship your order. In the event of a reshipment due to an incorrect address, you are responsible for the additional shipping charges.
Missing Orders
If it seems that your order has been lost in the mail, we ask that you allow 7 extra days for your order to arrive, just in case it has been backed up in a sort facility. If after 7 days your tracking does not update/your order does not arrive, we will do everything we can to contact the postal service to locate your order. If the package cannot be located, we will work with you to either reship the package or refund the order.
Disclaimer: If you suspect your order was stolen please contact your postal service as well as your local police department via their NON-EMERGENCY contact line to submit a report. Once your order has been delivered it is no longer the responsibility of the postal service or Loganberry Canada and therefor we cannot issue refunds or send replacement products.
International Customs & Duty Charges
Some countries require a Duty Fee, Tax, or Customs Charge before an order can be delivered. These charges are somewhat random, and relatively infrequent, but are 100% the buyer’s responsibility- as you are the recipient of the mail. This is not an additional shipping charge, nor are we responsible for covering your taxes and duty fees. Please be aware of the individual taxes, duty fees, and customs charges for your specific country.
Requests to mark orders as “Gift” on our customs forms to avoid the possibility of paying a customs fee or tax will be ignored. Marking purchased goods as “Gifts” is extremely illegal. Please be aware of the individual taxes, duty fees, and customs charges for your specific country.
Tracking Order
Every order we send includes tracking. You will receive a shipping confirmation email with a tracking number once your order ships. If the tracking number doesn't show updated information right away, please give it 24 hours to update through the postal service.
Holiday Orders
Holiday seasons always come with shipping delays. Please see the updated Holiday shipping cut off time in order to ensure your order will arrive by the time it is needed. During the Holiday season we cannot guarantee that upgraded shipping costs will ensure your order makes it to you on time.
Returning an Order
Due to the nature of our products, we cannot accept returns on personalized or custom orders. These orders cannot be resold, therefore, we ask that you please contact us with any questions before making a purchase.
If you didn’t absolutely love your order, we are happy to refund your purchase after the item arrives back to us. Please message us via email within 7 days of the item's arrival. We do not cover your return shipping back to us. Once the order has arrived and we have inspected it for damage, we will issue a refund.
If your order didn’t work out and you’d like to exchange it, please contact us within 7 days of the item's arrival. Exchange orders must be unwashed, free from damage, and have original tags intact for us to accept an exchange. [Items sealed in plastic may be opened to try for sizing] We do not cover your return shipping back to us.
If the Seller Makes a Mistake
We don’t goof often, but if we do, we will always take care of the issue for you. If for any reason your order is incorrect, please don’t hesitate to let us know within 7 days so that we can fix your order ASAP.
If the Item Arrives Damaged
If for any reason your package arrives damaged, please send us a photo of the package and damaged item within 7 days of its arrival. Your purchase includes insurance, so photos are needed in order to assess the damage and file a claim. Once we assess the damage to your package, we will work with you to exchange, replace, or refund your order.
Coupon Code
Want to save 15% on your order? Join the Berry Patch to receive an automatic coupon code for your next purchase! Claim your coupon here: http://bit.ly/BERRYPATCH
Gift Wrapping
Need your order gift-wrapped? We’ve got you covered! All of our orders include free gift wrapping!
Custom Orders
Need a custom order? No problem! Please contact us with your request, and we would be more than happy to create something special, just for you!